Shipping policy

SHIPPING POLICY FOR PEPTIDESTORE.CO.UK

Thank you for choosing researchscientific.co.uk for your research and laboratory needs. We strive to ensure that your order is dispatched swiftly and arrives in excellent condition. Below is our plain text shipping policy, outlining the delivery options available for the United Kingdom and worldwide.

  1. UK SHIPPING
  • CARRIER: We primarily use DPD for UK deliveries.
  • DISPATCH TIMES: Orders placed by 3pm on a working day are usually dispatched the same day. Orders placed after 3pm or on weekends and bank holidays are processed on the following working day.
  • DELIVERY TIME: DPD typically delivers within 1 to 2 working days after dispatch.
  • TRACKING & NOTIFICATIONS: A tracking number will be provided so you can monitor the status of your delivery. DPD may also send SMS or email notifications about your parcel’s progress.
  • SHIPPING COST: Calculated at checkout based on the weight and value of your order. Free or discounted shipping promotions may apply during special offers.
  1. WORLDWIDE SHIPPING
  • CARRIERS USED: We ship internationally using DPD, Royal Mail, and other reputable couriers depending on your location and the nature of the order.
  • DISPATCH TIMES: Orders placed by 3pm on a working day are usually dispatched the same day. Orders placed outside these hours or on weekends will be processed on the next working day.
  • DELIVERY TIME: Delivery times vary by destination and shipping method, ranging from 3 to 14 working days depending on courier services and customs clearance.
  • TRACKING & NOTIFICATIONS: Most international shipping methods include tracking. We recommend using a tracked service to follow your shipment’s progress.
  • CUSTOMS & DUTIES: International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the customer.
  • SHIPPING COST: Calculated at checkout based on the destination, weight, and value of your order.
  1. GENERAL SHIPPING GUIDELINES
  • PACKAGING: All orders are packaged securely to maintain product integrity during transit.
  • ADDRESS ACCURACY: Please ensure the shipping address provided at checkout is correct. researchscientific.co.uk cannot be held responsible for orders delivered to an incorrect address supplied by the customer.
  • DELAYS: While we endeavour to dispatch orders promptly, external factors such as severe weather, customs, or courier disruptions may affect delivery times.
  • LOST OR DAMAGED PARCELS: If your parcel is lost or arrives damaged, please contact our customer service team within 48 hours of delivery for assistance.
  • CONTACT INFORMATION: For any enquiries about shipping, please email support@researchscientific.co.uk or call 01202 155688.
  1. FINAL REMARKS

We are committed to providing reliable and timely shipping services. If you have any questions about UK shipping via DPD, worldwide shipping through Royal Mail or other couriers, or if you have urgent or special shipping requirements, please get in touch. Our goal is to make sure you receive your order promptly and in the best possible condition.